You can now access a variety of services online without having to phone or visit the surgery. Please note you need to be 16 years old or over to be able to register for this service. Sign up now to GP online services and you will be able to use a website or NHS app to:
Online services offered
- Booking and cancelling appointments
- Ordering repeat prescriptions
- Online access to medications, allergies, immunisations
- Online access to full medical record, results and other coded data
Our online services are quick, easy and convenient to use from a smartphone, tablet or computer.
They will save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions.
Complete the online form
To reduce footfall to the Practice the recommended method of registering for online service is by submitting your information online.
Please note: if you wish to register for online services, to access your repeat prescriptions, appointments etc., you are also required provide evidence of your ID, which you can upload on our online form. Once this has been verified, we will issue the necessary documentation for online services, within seven working days or more. Please note we look closely at all applications for access to make sure they are genuine. Access can also be withdrawn at any time if there are concerns about patient confidentiality. If you are unable to use the online form please contact the Practice for advice.
Download the form
If you prefer you can download and complete the form, then present at the reception desk.
Patient Access video tutorials
Please note some of these services may not yet be available at the Practice. Please check with reception.
NHS England – easy read guides to GP online services
A set of guides that use easy words and pictures to enable users to understand GP online services.
NHS England: videos about using GP online services
Please have a look at the GP Online Services case studies below which gives the views of patients, practice managers and GPs about how easy and useful it is to book appointments, order repeat prescriptions and have access to medical records online.
The Patient Responsibility
You understand that it is your responsibility to keep your contact details updated and that you are responsible for the safety and security of your personal registration details for online services. You also understand that you can withdraw consent at any time by simply notifying the Practice in writing.
- Where access is granted to your registration details such as PIN, Practice ID, Access ID and CHI number will be sent via post or given in person.
- The Email address must be specific to the person making the request. It cannot be a shared account.
- Patient with a history of non-attendance at pre-booked appointments without cancelling will not normally be granted access to online appointment booking.
- Online appointments booked are to be cancelled by the patient as soon as it is determined it is no longer required.
- The Practice will not allow misuse of the online system and will monitor usage by individual patients. Where it is considered that a patient is misusing the system or is acting in a way detrimental a warning letter will be issued. Where the situation does not improve, or recurs, access will be removed permanently and without further notice at the discretion of the Partners. This will not affect your registration with the Practice.
- On approval request for online access you will be given access and instructions.
- Requests for reissue of access log-in details will be sent via post to the patients registered address or in person.
- The status of repeat prescriptions requests should be checked online to confirm they have been prescribed before collecting any medications from the Pharmacy especially if requesting a item not on your repeat prescription record.
Abuse of the Online System
Abuse of the system includes, but is not exclusive to the following:
- Sending needless or abusive messages to the Practice
- Repeatedly booking and cancelling appointments
- Repeatedly booking appointments over a short period of time
- Booking appointments and not attending them
- Any offensive or abusive messages through the service
- Requesting prescriptions that you do not need.
Security
We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. All communications with the web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter.
Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.
Accessing your GP records via the NHS app or NHS website
As your GP practice, we have been asked to provide you with access to your full medical record going forward via the NHS app (and NHS website) if you have a suitable NHS login and are aged 16 years plus. This will be going live for our practice starting from the 1st November 2023
Your GP medical record contains consultation notes based on conversations between you, your GP and their team: medicines prescribed to you; all test results including hospital investigations; allergies; vaccines; and your medical conditions along with documents that may have been sent from local hospitals, clinics or other agencies, eg the police. There is likely to be sensitive and personal information within your medical record and at times it may contain information that could be upsetting, especially if they contain news of a serious condition.
We are supportive of providing you with access to your record, but we wish to do this safely and make you aware that this is happening so that you can opt out, if you so wish. Patients will be sent a text message over the next few days allowing them to opt out.
It is important that you are aware of the risks which may be involved in having such confidential data either on your smartphone with the NHS app installed or online if other people might have access to that information through your devices. If you are in a difficult or pressured relationship for example, you may prefer your records to remain accessible only to those treating you, with them not appearing on your smartphone or online. Anyone in such a position should make this clear to us at the practice, so we can take steps to keep you safe.
Sometimes people with a mental health condition might prefer not to see documents that remind them of difficult times in their life. Letters from mental health teams sometimes go into detail about past events, and great care would be needed in deciding whether you would want to see these letters.
The below link can be a useful guide to help understand some abbreviations that may be in your medical records:
The below link is a useful guide to gain more understanding of the NHS app and how to use: